{"id":14,"date":"2026-06-30T00:23:39","date_gmt":"2026-06-30T00:23:39","guid":{"rendered":"https:\/\/maisonmajellan.com\/service-client\/"},"modified":"2026-10-07T22:26:41","modified_gmt":"2026-10-07T20:26:41","slug":"service-client","status":"publish","type":"page","link":"https:\/\/maisonmajellan.com\/en\/service-client\/","title":{"rendered":"Customer service"},"content":{"rendered":"<div class=\"mj-page mj-page--light\">\n\n  <div class=\"mj-doc\">\n    <h1 class=\"mj-doc__title\">Customer service<\/h1>\n\n    <div class=\"mj-doc__block\">\n      <h2 class=\"mj-doc__sub\">Email<\/h2>\n      <p class=\"mj-doc__email\"><a href=\"mailto:contact@maisonmajellan.com\">contact@maisonmajellan.com<\/a><\/p>\n    <\/div>\n\n    <h2 class=\"mj-doc__faq-title\">Frequently asked questions<\/h2>\n\n    <div class=\"mj-acc mj-acc--faq\">\n      <button class=\"mj-acc__head\" type=\"button\" aria-expanded=\"false\">What happens if my card is lost or damaged? <svg class=\"mj-acc__ico\" width=\"14\" height=\"14\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.4\"><path d=\"M6 9l6 6 6-6\"><\/path><\/svg><\/button>\n      <div class=\"mj-acc__body\"><div class=\"mj-acc__inner\"><p>Les membres actifs b\u00e9n\u00e9ficient d&rsquo;une garantie \u00e0 vie, avec un remplacement de la carte dans la limite d&rsquo;une fois par an \u00e0 compter de la fin de la premi\u00e8re ann\u00e9e d&rsquo;adh\u00e9sion.<\/p><\/div><\/div>\n    <\/div>\n\n    <div class=\"mj-acc mj-acc--faq\">\n      <button class=\"mj-acc__head\" type=\"button\" aria-expanded=\"false\">How do I join the Club Map? <svg class=\"mj-acc__ico\" width=\"14\" height=\"14\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.4\"><path d=\"M6 9l6 6 6-6\"><\/path><\/svg><\/button>\n      <div class=\"mj-acc__body\"><div class=\"mj-acc__inner\"><p>Access is by application, to guarantee the quality of our members.<\/p><\/div><\/div>\n    <\/div>\n\n    <div class=\"mj-acc mj-acc--faq\">\n      <button class=\"mj-acc__head\" type=\"button\" aria-expanded=\"false\">Will my card work with every phone? <svg class=\"mj-acc__ico\" width=\"14\" height=\"14\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.4\"><path d=\"M6 9l6 6 6-6\"><\/path><\/svg><\/button>\n      <div class=\"mj-acc__body\"><div class=\"mj-acc__inner\"><p>NFC works with every recent smartphone \u2014 iPhone and Android \u2014 provided NFC is switched on. The person you share with needs no app: a simple tap is enough.<\/p><\/div><\/div>\n    <\/div>\n\n    <div class=\"mj-acc mj-acc--faq\">\n      <button class=\"mj-acc__head\" type=\"button\" aria-expanded=\"false\">Do my contacts need the app to receive my details? <svg class=\"mj-acc__ico\" width=\"14\" height=\"14\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.4\"><path d=\"M6 9l6 6 6-6\"><\/path><\/svg><\/button>\n      <div class=\"mj-acc__body\"><div class=\"mj-acc__inner\"><p>Any NFC-enabled smartphone will do. They need no app and no sign-up.<\/p><\/div><\/div>\n    <\/div>\n\n    <div class=\"mj-acc mj-acc--faq\">\n      <button class=\"mj-acc__head\" type=\"button\" aria-expanded=\"false\">How do I activate my card? <svg class=\"mj-acc__ico\" width=\"14\" height=\"14\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.4\"><path d=\"M6 9l6 6 6-6\"><\/path><\/svg><\/button>\n      <div class=\"mj-acc__body\"><div class=\"mj-acc__inner\"><p>When it arrives, download the Majellan app and follow the instructions to activate and personalise your card.<\/p><\/div><\/div>\n    <\/div>\n  <div class=\"mj-aide\" id=\"mjAide\">\n    <h3>I haven\u2019t received my activation email<\/h3>\n    <p>Check your spam folder first. If the address you entered was wrong,<br class=\"mj-br-pc\"> send us the correct one: we will reply within 24 working hours.<\/p>\n    <label for=\"mjAideCmd\">Order number<\/label>\n    <input type=\"text\" id=\"mjAideCmd\" inputmode=\"numeric\" placeholder=\"For example 457\">\n    <label for=\"mjAideNom\">Your surname<\/label>\n    <input type=\"text\" id=\"mjAideNom\" autocomplete=\"family-name\" placeholder=\"As given when you ordered\">\n    <label for=\"mjAideMail\">Email address to use<\/label>\n    <input type=\"email\" id=\"mjAideMail\" autocomplete=\"email\" placeholder=\"first.last@example.com\">\n    <button type=\"button\" class=\"mj-btn\" id=\"mjAideEnvoi\">Send my request<\/button>\n    <p class=\"mj-aide__msg\" id=\"mjAideMsg\" role=\"status\"><\/p>\n  <\/div>\n  <\/div>\n\n<script>\n(function(){\n  \/* Bilingue : TranslatePress ne voit pas ce qui est injecte apres le rendu.\n     L'attribut lang du document est la seule source fiable de la langue. *\/\n  var mjEN=(document.documentElement.lang||'fr').slice(0,2)==='en';\n  function t(fr,en){return mjEN?en:fr;}\n\n  var b = document.getElementById(\"mjAideEnvoi\");\n  if (!b) { return; }\n  var msg = document.getElementById(\"mjAideMsg\");\n  function dire(t, x){ msg.textContent = x; msg.className = \"mj-aide__msg\" + (t ? \" \" + t : \"\"); }\n  b.addEventListener(\"click\", function(){\n    var cmd = (document.getElementById(\"mjAideCmd\").value || \"\").trim();\n    var nom = (document.getElementById(\"mjAideNom\").value || \"\").trim();\n    var mail = (document.getElementById(\"mjAideMail\").value || \"\").trim();\n    if (!cmd) { dire(\"err\", t(\"Indiquez votre num\u00e9ro de commande.\",\"Please enter your order number.\")); return; }\n    if (!nom) { dire(\"err\", t(\"Indiquez votre nom de famille.\",\"Please enter your surname.\")); return; }\n    if (mail.indexOf(\"@\") < 1) { dire(\"err\", t(\"Indiquez une adresse e-mail valide.\",\"Please enter a valid email address.\")); return; }\n    b.disabled = true;\n    dire(\"\", \"Envoi en cours\u2026\");\n    var fd = new FormData();\n    fd.append(\"action\", \"mj_demande_aide\");\n    fd.append(\"commande\", cmd);\n    fd.append(\"nom\", nom);\n    fd.append(\"email\", mail);\n    fetch(\"\/wp-admin\/admin-ajax.php\", { method: \"POST\", body: fd, credentials: \"same-origin\" })\n      .then(function(r){ return r.json().catch(function(){ return null; }); })\n      .then(function(d){\n        b.disabled = false;\n        if (d) {\n          if (d.success) {\n            dire(\"ok\", t(\"Votre demande est transmise. Si les informations correspondent \u00e0 une commande, vous recevrez une r\u00e9ponse sous 24 heures ouvr\u00e9es.\",\"Your request has been sent. If the details match an order, you will receive a reply within 24 working hours.\"));\n          } else {\n            dire(\"err\", (d.data ? d.data.message : \"\") || t(\"Une erreur est survenue.\",\"Something went wrong.\"));\n          }\n        } else {\n          dire(\"err\", t(\"Une erreur est survenue.\",\"Something went wrong.\"));\n        }\n      })\n      .catch(function(){ b.disabled = false; dire(\"err\", t(\"Service indisponible. R\u00e9essayez dans un instant.\",\"Service unavailable. Please try again in a moment.\")); });\n  });\n})();\n<\/script>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Service client E-mail contact@maisonmajellan.com Questions fr\u00e9quentes Que se passe-t-il si ma carte est perdue ou ab\u00eem\u00e9e ? Les membres actifs b\u00e9n\u00e9ficient d&rsquo;une garantie \u00e0 vie, avec un remplacement de la carte dans la limite d&rsquo;une fois par an \u00e0 compter de la fin de la premi\u00e8re ann\u00e9e d&rsquo;adh\u00e9sion. Comment rejoindre le club map ? L&rsquo;acc\u00e8s [&hellip;]<\/p>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/maisonmajellan.com\/en\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maisonmajellan.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/maisonmajellan.com\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/maisonmajellan.com\/en\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":19,"href":"https:\/\/maisonmajellan.com\/en\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":1058,"href":"https:\/\/maisonmajellan.com\/en\/wp-json\/wp\/v2\/pages\/14\/revisions\/1058"}],"wp:attachment":[{"href":"https:\/\/maisonmajellan.com\/en\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}