Customer service
Frequently asked questions
Les membres actifs bénéficient d’une garantie à vie, avec un remplacement de la carte dans la limite d’une fois par an à compter de la fin de la première année d’adhésion.
Access is by application, to guarantee the quality of our members.
NFC works with every recent smartphone — iPhone and Android — provided NFC is switched on. The person you share with needs no app: a simple tap is enough.
Any NFC-enabled smartphone will do. They need no app and no sign-up.
When it arrives, download the Majellan app and follow the instructions to activate and personalise your card.
I haven’t received my activation email
Check your spam folder first. If the address you entered was wrong,
send us the correct one: we will reply within 24 working hours.